Before you begin
- Confirm that the work has actually been carried out and identify who did it.
- Collect an accurate work description, completion time, materials and useful before/after evidence.
- Arrange the appropriate contractor, tenant and staff review; signature and external delivery are simulated in the prototype.
The illustrations use fictional demonstration records. Follow your organisation’s review and approval process before issuing changes.
An owner can check the repair outcome against a written record and hear about unresolved problems before considering the job closed.
What the workflow coordinates
The current ticket separates Work, Messages, Costs, Photos, Completion and Activity. Completion describes prerequisites and the separate staff confirmation.
What people review
People verify the work, judge evidence, communicate unresolved issues, follow any refusal/witness procedure and authorize closure.
Check the current evidence
Open Photos and review the reported, before and after groups. The selected ticket has no photos, so it is not illustrated as a completed photographic record.
The supporting evidence describes this repair and any unresolved issue has been identified.
The supporting evidence describes this repair and any unresolved issue has been identified.
Read the work status first
Open Work and check the status, urgency, response deadline, owner, contractors and appointments. The current lift ticket is Scheduled; no Start work or status change was submitted.
The completion form is specific, dated and attributed to the correct performer.
The completion form is specific, dated and attributed to the correct performer.
Read the Completion prerequisites
Completion says the work must be done and the ticket moved to Completed before staff confirm and close it. The message notes that signing a completion form can perform that status transition; no such form was signed here.
A reviewed completion record is ready for the appropriate signers without assuming that a link was delivered.
A reviewed completion record is ready for the appropriate signers without assuming that a link was delivered.
Check tenant-review availability
Sofia’s preset account has no completed repair awaiting review or signature. The earlier tenant sign-off picture is retired rather than treated as the current state.
Tenant repair completion sign-off
No completed repair awaits Sofia’s signature. A tenant sign-off state cannot be verified in this account.
Confirm current availability before attempting this stage.
Confirm the exception workflow in an eligible record
No tenant refusal or sign-off exception record is seeded in the reviewed tenant account. Confirm that workflow from an eligible repair before giving instructions for the final exception action.
Tenant repair completion sign-off
No completed repair awaits Sofia’s signature. A tenant sign-off state cannot be verified in this account.
Confirm current availability before attempting this stage.
Keep staff confirmation separate
The current Completion tab shows Staff confirmation: Not yet. A ticket’s work status, any tenant review and the final staff closure review are distinct; none was marked complete during capture.
Staff have reviewed the evidence and confirmation state before the final closure action.
Staff have reviewed the evidence and confirmation state before the final closure action.
What you should have at the end
The missing prerequisite and the role responsible for the next review can be identified without claiming an unperformed completion.
Demonstration notes and availability
- Reviewed against the official demo at demo.estatereal.io. Screenshots are native 3× captures in English/light mode. Preset records and enabled functions can change.
- This review followed navigation, record tabs and unsaved forms. It did not submit payments, signatures, invitations, messages or irreversible record changes.
- Current demo limits: No completed repair awaits Sofia’s signature. A tenant sign-off state cannot be verified in this account.
- The selected repair’s Completion tab describes closure prerequisites. Sofia’s account has no pending tenant sign-off, so that final tenant state is not illustrated as completed.
Useful answers
Why can a scheduled repair not be treated as closed?+
The current Completion message requires completed work before the separate staff confirmation and closure review. The selected ticket is still Scheduled.
Was a tenant signature or refusal tested?+
No. Sofia’s account has no pending completed repair. Those states are explicitly unavailable in this review rather than illustrated with an obsolete record.