Every stage of renting, connected.

Create a shared reference for addresses, building services, common areas and operational contacts. Move from the portfolio overview into the units, expenses and maintenance behind each building, without rebuilding the context for every team.

Maintain a unit profile with its characteristics, equipment, documents and occupancy status. Follow its story across successive tenancies, linking repairs and expenditure to the same record so your team can answer questions with confidence.

Bring rent schedules, deposits, start and end dates, renewal activity and tenancy documents into one view. Use upcoming milestones to organise follow-up and reduce the risk of important dates being lost between spreadsheets and inboxes.

Give each asset an identity and a location. Keep purchase details, serial numbers, warranty documents and maintenance history close at hand. QR or barcode labels help staff find the right record during an inspection or repair.

Build a room-by-room record of furniture, appliances and supplied items, with condition notes and photographs. Compare the record at move-in and move-out to support a clearer handover and a shared understanding of the property’s contents.

Start with the exceptions that need action: overdue tasks, stalled agreements, upcoming lease endings and repairs without an update. Move from the overview to the underlying record so portfolio oversight leads directly to practical follow-up.

Distinguish occupied, available and upcoming units, and connect vacancy status with listings, viewings and applications. Teams can see what needs attention next and prepare the next tenancy while retaining the history of the previous one.

Keep marketing descriptions, amenities, photographs and letting requirements together. Reuse approved property information when preparing a listing, and keep enquiries connected to the right unit so marketing activity leads naturally into the leasing workflow.

Give every enquiry an owner, a status and a next step. Keep viewing appointments, questions and application progress together, helping your team respond consistently and pick up the conversation without asking the prospect to repeat everything.

Request the evidence relevant to your letting process, track outstanding documents and review applicants against consistent criteria. Record the reviewer, reasoning and outcome. The screening score is an aid; the manager makes the tenancy decision. AI assistance is a development direction.

Use a clear checklist for identity, address, employment or student-status evidence where appropriate. Keep submissions linked to their purpose and track what still needs attention, reducing repeat requests while supporting your organisation’s access and retention rules.

Carry approved tenancy information into agreement preparation, coordinate signers and follow outstanding signatures. Keep the completed agreement and its supporting documents with the tenancy, giving both operations and tenant-facing teams a clear reference for the next step.

Manage a shorter stay with a defined agreement period, charges, access arrangements and a handover plan. Keep operational records attached to the stay, making frequent tenant changes easier to coordinate across your office and on-site teams.

Keep publication status, availability, rent, deposit and letting terms aligned with the property record. Follow listing interest into viewings and applications, helping teams respond while the opportunity is still active rather than lose the next step between channels.

Make building expectations easy to communicate: shared spaces, quiet hours, waste, visitors and everyday responsibilities. Keep the relevant version with the tenancy and include it in onboarding so tenants can revisit the guidance when they need it.

Use a repeatable checklist for rooms, fixtures and assets. Capture photographs and observations, identify follow-up work and connect the findings to maintenance. A structured record helps different staff inspect consistently and explain what changed over time.

Coordinate the practical details of arrival and departure: appointments, keys, access credentials, meter readings, condition and inventory. Bring these records into one handover workflow to reduce omissions and make responsibilities clear for your team and the tenant.

Document changes such as revised occupants, dates or agreed terms without losing the original agreement. Keep supporting correspondence and signature activity connected so authorised staff can understand which terms apply and how the tenancy has evolved.

Coordinate tenant and contractor access with the lease lifecycle through compatible providers. Workflows can support credential activation, changes and revocation, helping teams manage arrivals, departures and temporary access without relying on manual key exchanges at every step.

Move a repair from triage to assignment, attendance and completion with a clear status and responsibility. Keep the affected asset, scope, appointment, contractor updates and cost together so your team handles exceptions instead of repeatedly reconstructing the job.

Tenants describe the issue, add photographs, indicate urgency and explain access arrangements. Scheduled visits, progress updates and follow-up information stay with the request. This gives the office a better starting point and tenants a visible path from reporting the problem to its resolution.

Standardise the information captured before, during and after a job. Record observations, work performed, materials and completion evidence in a structured format, making it easier to review contractor work and retain a useful service history.

Maintain a shared directory of trades, service areas and contact details. Link contractors to jobs, visits and associated costs, giving your team the context to coordinate work and follow up without depending on a colleague’s personal address book.

Bring viewings, inspections, handovers and contractor visits into a coordinated diary. Connect appointments to their property and responsible team member, so office staff can understand the purpose, prepare the right information and organise follow-up in one place.

Retain the reading date, value, meter reference and supporting photograph where needed. Connect opening and closing readings to handovers and expense records, making later checks easier and helping explain the figures shared with tenants.

Bring calls, inspections, document follow-up and contractor visits into the team’s schedule. Filter by employee, building or activity and review overdue items, so a handover between colleagues preserves both responsibility and the reason the task exists.

Bring shared-service invoices and other building expenses into a reviewable allocation process. Retain the calculation basis and supporting records alongside issued charges, making it easier to explain each share and reconcile collections without obscuring rent balances.

See repairs, recurring operating costs and exceptional expenditure against a specific unit. Keep invoices and notes attached to the cost history, helping owners compare units, spot recurring issues and understand the work behind the portfolio’s financial picture.

Organise refurbishment expenditure by property, unit and work category. Keep budgets, commitments and actual costs in context, with invoices and contractor records attached, so investment teams can follow progress and review the cost of bringing a unit back into use.

Capture a one-off cost when it arises and attach its explanation and evidence. Keep internal expenditure distinct from tenant-facing charges, with an explicit review step where needed, so exceptional items remain visible and understandable later.

Give each tenant a clear account of allocated building expenses, due dates and payments. Keep notices and supporting explanations connected to the ledger, reducing avoidable questions and helping staff resolve discrepancies from the same set of records.

Use due dates and payment records to identify overdue items and coordinate staged reminders. Retain notices, replies and staff follow-up in context, with people reviewing disputes or special circumstances before deciding the appropriate next action.

Distinguish what was charged from what has actually cleared. Retain payment allocations and references, show outstanding items and prepare follow-up from the same record. Tenants can see their account and use enabled payment options through the portal.

Connect charges and cleared payments to the relevant accounts. Keep rent and common-expense receivables distinct and retain the accounting context behind operational balances, giving finance teams a clearer basis for reconciliation and review.

Record one-off and recurring items such as utilities, cleaning, insurance and servicing. Filter costs by building, unit, category and date, then compare income, costs and net cash over time to see where the operating picture needs attention.

Keep taxes, agency, legal, registration and other acquisition costs together. Review totals by category and floor area, with allocations to individual units, so the investment story starts with the complete acquisition basis rather than the headline purchase price alone.

The home screen brings the tenancy, next payment, notices and open repairs together. Separate rent and expense accounts show charges, cleared payments and running balances, with downloadable statements. Tenants can use configured payment options, find documents and revisit house rules, their move-in report and inventory. A clear record of what is due and what happens next reduces avoidable calls and makes everyday renting feel more organised.

Give tenants a direct channel to the office through organised message threads with dated replies. Keep repair discussions with their request and preserve the conversation for authorised staff. Both sides can refer back to what was communicated and agreed, reducing misunderstandings, repeated explanations and dependence on personal inboxes.

Bring account notices, scheduled visits, repair-status changes and message updates into a tenant-facing notification history. Connect communication to the underlying event and use configured channels for reminders, so tenants can see what changed and the office spends less time repeating routine updates.

Keep templates, scheduled messages and team alerts alongside tenant conversations. Coordinate reminders with working hours and configured channels, helping the office communicate consistently while retaining a record of what was prepared, sent or still needs attention.

Review occupancy, receivables, common expenses, maintenance and property costs from connected records. Move from a portfolio view into the underlying activity, helping institutional managers explain performance, prioritise attention and prepare a more transparent discussion with stakeholders.

Keep responsibilities visible across leasing, finance, maintenance and tenant service. Assign work to the right team members and preserve its context, making handovers between colleagues easier and reducing the operational dependence on any one person’s memory.

Set access according to operational responsibility, such as portfolio oversight, finance or maintenance coordination. Keep sensitive tenant information available to the people who need it, while giving teams a practical workspace aligned with the tasks they perform.

Organise personal information around a defined application or tenancy purpose, with controlled access and documented handling. Support your policies for requests, retention and deletion. Compliance remains a shared operational responsibility supported by the software and your organisation’s procedures.

Use an authenticated operating environment with role-based access and a consistent place for property records and tenant communications. Clear access boundaries and shared workflows help teams handle information responsibly as the portfolio and the organisation grow.

Search by name, email or phone, review contact roles and verification status, and identify possible duplicates for review. A connected directory helps teams use the right person and details across leasing, payments, repairs and communication.

Keep document versions, upload history and internal or tenant-visible status in context. Connect a file to its building, unit, application, tenancy or repair so your team can find the right evidence and share the appropriate information without forwarding it repeatedly.

Review dated events with their actor, area and related records. Filter activity and export it for review. A consistent history supports internal accountability, smoother handovers between colleagues and clearer investigation when a balance, agreement or action needs explanation.

Keep company identity, document templates, numbering, statuses and allocation rules organised while coordinating shared account settings such as currency, working hours and reminders. This helps a growing organisation standardise its work without losing the context of each company.

AI assistance is being developed to help teams understand documents, requests and conversations faster. The aim is to reduce searching and repetitive preparation while keeping tenancy selection, approvals and sensitive outgoing communication under human review. Discuss current availability and the roadmap with our team.