Before you begin
- Use a tenant persona linked to the intended tenancy and home.
- The office needs to have prepared the relevant charges, documents, rules and repair records.
- Treat the demo as fictional: payments, email and downloads do not provide production evidence.
The illustrations use fictional demonstration records. Follow your organisation’s review and approval process before issuing changes.
Give tenants a clear reference for routine questions about the home, balances and progress.
What the workflow coordinates
The demonstrated portal assembles tenancy details, separate balances, notices and linked records. Several external actions are simulations, and the screenshots do not prove background delivery or production access enforcement.
What people review
The office prepares accurate records and reviews exceptions; the tenant checks the home, reads the evidence and chooses the appropriate response.
Enter through the tenant persona
At the official demo sign-in page, choose Sofia Nikolaou. This opens the tenant workspace directly without creating an account.
The destination shows the tenant navigation: Home, Money, Requests, Documents, My home, Messages and Notifications.
The destination shows the tenant navigation: Home, Money, Requests, Documents, My home, Messages and Notifications.
Check the home and tenancy first
Read the home and tenancy summary. The current fixture is Lykavittou Residences A2 and shows rent and expenses due; it is not a paid-up example.
The company, unit and tenancy dates match the tenancy you intend to review.
The company, unit and tenancy dates match the tenancy you intend to review.
Read rent and expenses separately
Open Money and switch Rent and Expenses. Read the invoice dates, payments and outstanding amount on the intended ledger.
You can identify the relevant account and explain the displayed balance from its own history.
You can identify the relevant account and explain the displayed balance from its own history.
Act on notices that need a response
Read the current notices and action cards. An action is available only when the tenant’s own records require it; there is no completed repair awaiting this tenant’s signature in the reviewed account.
You have distinguished an information notice from an action requiring review and a tenant response.
You have distinguished an information notice from an action requiring review and a tenant response.
Follow a repair or report a new problem
Open Repair requests or start Report a problem. The three reporting stages are What’s wrong, Photos and Urgency & access.
You know whether to continue an existing repair record or create a new report.
You know whether to continue an existing repair record or create a new report.
Find documents and home references
Open Documents for tenant-visible files and My home for the home record. No signed handover, house-rules document or populated inventory is seeded in this tenancy.
You have found the appropriate document or home record and its visible status.
You have found the appropriate document or home record and its visible status.
Keep the discussion in its thread
Open Messages and keep a new subject separate from an existing conversation. The current inbox is empty; no message was sent during capture.
The reply belongs to the correct conversation or repair, with prior context available to the office.
The reply belongs to the correct conversation or repair, with prior context available to the office.
What you should have at the end
The tenant can find the next practical action and use the linked money, repair, document or message record to understand its context.
Demonstration notes and availability
- Reviewed against the official demo at demo.estatereal.io. Screenshots are native 3× captures in English/light mode. Preset records and enabled functions can change.
- This review followed navigation, record tabs and unsaved forms. It did not submit payments, signatures, invitations, messages or irreversible record changes.
Useful answers
Why are Rent and Expenses separate?+
They have their own invoices, payments and balances. Switch the Money ledger before investigating an amount.
Why do I not see the completed repair from the old guide?+
Sofia Nikolaou currently has no repair requests and no pending sign-off. The guide now shows that actual empty state and the unsaved reporting stages.
Can I try the portal without signing up?+
Yes. Select Sofia Nikolaou in the official demo’s preset user picker. This enters the existing tenant workspace.